Samples are provided for evaluation and reference purposes only to assist with product selection before placing an order. Samples are approximate representations and do not guarantee product availability, color consistency, size, finish, or lot match with future purchases. Natural and manufacturing variations between samples and final materials are inherent and expected.
Complimentary Tile Samples
Aquabella offers one complimentary tile sample order per household/shipping address.
The complimentary tile sample order includes up to three (3) tile samples and ships free of charge. This free sample offer is limited to one order per household/address, regardless of whether fewer than three samples are requested in the first order.
Unused complimentary sample quantities do not carry over to future requests.
Paid Tile Sample Requests
If a tile sample request exceeds the complimentary sample allowance, payment must be provided before the samples are shipped.
Tile sample shipping charges are as follows:
- Up to 3 tile samples: Complimentary for one order per household/address
- 4–6 tile samples: $15 shipping charge
- 7 or more tile samples: $20 shipping charge
If a household/address has already received a complimentary tile sample order, any additional tile sample requests may be subject to the applicable shipping charge, even if the new request includes three (3) or fewer samples.
Aquabella reserves the right to limit the number of samples per order or decline unusually large sample requests at its discretion.
Hardscape and Stone Samples
Hardscape and natural stone samples are not included in the complimentary tile sample program.
Hardscape and natural stone samples ship with a flat twenty-dollar ($20.00) shipping fee per order. Payment must be provided before samples are shipped.
Sample Limits and Fair Use
To maintain availability for all customers, complimentary tile sample requests are limited to one free order per household/shipping address.
Any combination of shipping address, name, email address, phone number, payment method, or order history may be used to identify a household. Orders that appear to duplicate, split, or circumvent these limits may be adjusted, canceled, or declined at Aquabella’s discretion.
Aquabella reserves the right to limit quantities, refuse sample requests, modify charges, or discontinue the sample program at any time to prevent misuse or abuse.
Sample Condition and Returns
All sample orders are final sale. Samples are non-returnable and non-refundable, including any associated shipping charges. Samples may show signs of handling, variation, or minor imperfections and are not intended to represent final installation quality.
Sample Availability
Sample availability is not guaranteed. Samples may not be stocked at all locations and may require confirmation with a local Aquabella branch before fulfillment or pickup. For local pickup orders, customers are responsible for confirming availability with the selected location before placing an order.
Intended Use of Samples
Samples are not intended for installation or use in finished projects. Installation, cutting, or use of any sample material constitutes acceptance of the product as received.
Inspection Before Installation
If you proceed with a full product order, all materials must be inspected before installation, including color, shading, size, and finish. Installation of any material constitutes acceptance of the product as received. No claims will be accepted after materials have been installed. This inspection requirement is standard industry practice and is the responsibility of both the installer and the end customer.
Email and Name of Builder/Contractor/Designer
All sample requests, whether complimentary or paid, require the name and email of the builder, contractor, or designer associated with the project. This information allows us to share the selected materials with the project professional and help ensure coordination between the homeowner, the builder, and the Aquabella team.
Disclaimer
Colors and shades shown may differ from actual stock due to device settings and natural variation. Please verify the products in person before ordering, as images are representative only and may not show all variations. The final selection should be confirmed using existing tiles and trim prior to installation.